Inbox Management
Turn your chaotic inbox into an organized workflow. Automatically route, prioritize, and process every customer email.
Smart Routing
Emails automatically go to the right person or department based on content, urgency, and context.
Auto-Response
Common questions get instant, accurate answers while complex queries are escalated to your team.
Task Extraction
Action items are automatically identified, assigned, and tracked to ensure nothing falls through the cracks.
Complete Email Intelligence
Avent understands context, sentiment, and intent in every email. Whether it's a quote request, technical question, complaint, or order change, Avent routes work according to your rules and involves your team where judgment is needed.
Priority Detection
Important emails are flagged and escalated according to your rules. Your team can correct a decision, and Avent records those corrections to suggest improvements for your team to approve.
Complete Visibility
Track every email, response time, and outcome from a single dashboard. See patterns in customer inquiries and identify opportunities to improve your processes.